Set preferences
Tell us your preferred channel and times, or ask us to use only email or only mail. We'll respect it.
For Consumers
Manage or stop how we contact you.
You decide how — and whether — CollFin reaches you. Set your channel preferences or ask us to stop contacting you entirely. Requests are honored across every channel, right away.
Stop contact
Submit a cease-communication request and we'll stop reaching out on every channel — calls, texts, and email.
Good to know
- A cease-contact request is honored immediately and logged.
- Stopping contact does not erase the balance — the account remains, and other resolution options (like paying online) are still available to you.
- You can still reach us any time to pay, dispute, or ask questions.
Include your reference number so we can find your account. A self-service preference center is on the way; today the contact form reaches the team that processes these requests.
This is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.