Dispute a debt or request validation
If you don't believe you owe an account, or you want proof of what's owed and to whom, you have the right to say so. Tell us, and we'll pause collection while we look into it.
A fair, documented process
You submit
Send us your dispute or validation request with your reference number and what you'd like us to review.
We pause
Collection activity on the account stops while your request is open — no calls, no pressure.
We respond
We investigate and reply within the timeframes the law requires, with written validation where applicable.
Include your reference number (from the notice we sent), your name, and a short description of what you're disputing or the validation you'd like. You can reach us by:
- Our contact form — the fastest way to reach the right team.
- Mail or phone using the details on your notice.
A secure online dispute form is on the way. In the meantime, the contact form reaches the same team and starts the same paused-investigation process.
This is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose. This page is general information, not legal advice.